Terms of Service

JAINESCO INC
Website: www.tavaacasa.in

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1. Introduction

Welcome to Tavaacasa, operated by JAINESCO INC. By accessing, browsing, or purchasing from our website (www.tavaacasa.in), you agree to comply with and be bound by the following Terms & Conditions.
If you do not agree with these terms, please do not use our website.

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2. Company Details

Legal Name: JAINESCO INC
GSTIN: 08AXGPB3968F3ZE
Address: Government Primary School Bhatiyon Ki Dhani, Khasra No. 51/21, Salawas, Boranada Salawas Road, Jodhpur – 342013

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3. Handmade & Made-to-Order Products

• All furniture items sold on Tavaacasa are handcrafted, custom-made, and made-to-order.

• Natural variations in wood grains, textures, polish finish, and craftsmanship are normal and not considered defects.

• Product images on the website are for representation; slight variations may occur due to handmade production.

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4. Orders & Customization

By placing an order, you agree that:

• The product will be crafted specifically as per your customization requirements.

• Once production begins, orders cannot be cancelled.

• Any additional changes requested after order confirmation may attract extra charges.

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5. Pricing & Payments

• All prices displayed on the website are inclusive/exclusive of taxes as mentioned on the product page.

• We reserve the right to update prices at any time without prior notice.

• Orders are accepted only after full or partial payment (as per product requirement).

• In case of payment failure or technical error, the order may be cancelled or delayed.

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6. Shipping & Delivery

• We provide pan-India delivery (as per our shipping policy).

• Delivery timelines may vary based on product type, customization, and customer location.

• Any delays caused by logistics partners, weather, or unforeseen circumstances do not qualify for cancellation or compensation.

• Customers must provide accurate delivery details. Re-delivery due to incorrect information may incur extra charges.

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7. Return, Refund & Replacement Policy

Our products are made-to-order; therefore:

• No returns or refunds are accepted for handcrafted, custom-made products.

• Exceptions apply only if the product delivered is damaged, missing, or incorrect.

• Customers must report issues within 48 hours of delivery via email.

• If repairable, a free repair service will be arranged at the customer’s location.

• If not repairable and the order is eligible, a refund will be issued within 10–15 working days.

(Refer to our detailed Refund & Return Policy.)

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8. Warranty

• Warranty coverage (if applicable) is mentioned on the product page.

• Warranty does not cover:

  • Wear & tear

  • Improper usage

  • Water damage

  • Mishandling

  • Modifications done by third parties

• Natural wood expansion or contraction is not considered a defect.

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9. Product Usage & Safety

Customers are responsible for:

• Proper installation (if not handled by our team)

• Safe usage of furniture

• Preventing exposure to water, fire, or chemical substances

• Periodic maintenance of wooden furniture

Tavaacasa is not liable for damages due to misuse or negligence.

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10. Intellectual Property Rights

• All website content including product images, descriptions, logos, designs, and graphics is the intellectual property of JAINESCO INC.

• Copying, reproducing, or distributing any content without written permission is strictly prohibited.

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11. Limitation of Liability

Tavaacasa will not be held liable for:

• Any indirect, incidental, or consequential damages

• Delays in delivery beyond our control

• Damages arising from misuse or improper handling of products

• Errors in customer-provided information

Maximum liability, if applicable, is limited to the order value.

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12. Privacy & Security

We collect customer data only for order processing and service improvement.
Your personal information is protected and handled as per our Privacy Policy.

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13. Third-Party Services

We may use third-party logistics partners, payment gateways, or service providers.
We are not responsible for:

• Their performance

• Delays caused by them

• Technical glitches in payment systems

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14. Amendments to Terms

Tavaacasa reserves the right to modify these Terms & Conditions at any time without prior notice.
Changes will be updated on this page, and continued usage of the website implies acceptance of the updated terms.

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15. Governing Law

These Terms & Conditions are governed by the laws of India, and any disputes will be handled under the jurisdiction of Jodhpur, Rajasthan.

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16. Contact Information

For queries or support, please contact:
Email: support@tavaacasa.in
Website: www.tavaacasa.in
Address: Jodhpur, Rajasthan – 342013